Terms & Conditions

Access to and use of website and the products and service available through the website are subject to the following terms, conditions and notices (Terms of Service). By browsing through these Terms of Service and using the services provided by our website (designtown.in), user agrees to all Terms of Service along with the Privacy Policy on our website, which may be updated time to time. Please check this page regularly to take notice of any changes we may have made to the Terms of Service. 

We reserve the right to review and withdraw or amend the services without notice. We will not be liable if for any reason this website is unavailable at any time or for any period. From time to time, we may restrict access to some parts or this entire Website.


The domain name designtown.in is a site operated by NeuOrb Consulting Pvt. Ltd., a company incorporated under laws of India with our registered office at 715, Palms1, Royal Palms, Aarey Colony, Mayur Nagar, Goregaon East, Mumbai- 400065 (NeuOrb).


DesignTown is an online retailer of apparel and lifestyle products offered at great values to the consumer. Membership allows customers to purchase a variety of products. Upon placing an order, designtown.in shall ship the product to you and be entitle to its payment for the service.


Our Privacy Policy incorporated by reference in these Terms of Service, sets out how we will use personal information you provide to us. By using this Website, you agree to be bound by the Privacy Policy, and warrant that all data provided by you is accurate and up to date.

Exactness of the Product

The images of the items on the website are for illustrative purposes only. Although we have made every effort to display the colors accurately, we cannot guarantee that your computer's display of the colors accurately reflect the color of the items. Your items may vary slightly from those images. All sizes and measurements of items are approximate; however we do make every effort to ensure they are accurate as possible. We take all reasonable care to ensure that all details, descriptions and prices of items are as accurate as possible.


We ensure that all details of prices appearing on the website are accurate, however errors may occur. If we discover an error in the price of any goods which you have ordered, we will inform you of this as soon as possible. If we are unable to contact you we will treat the order as cancelled. If you cancel and you have already paid for the goods, you will receive a full refund. 

Additionally, prices for items may change from time to time without notice. However, these changes will not affect orders that have already been dispatched. The price of an item includes VAT (or similar sales tax) at the prevailing rate for which we are responsible as a seller. Please note that the prices listed on the website are only applicable for items purchased on the website and not through any other source.


Your card will be debited once the order has been accepted. For any further payment related queries, please write to us on info@designtown.in.


You will be given various options for delivery of items during the order process. The options available to you will vary depending on where you are ordering from. An estimated delivery time is displayed on the order summary page. On placing your order, you will receive an email containing a summary of the order and also the estimated delivery time to your location. Sometimes, delivery may take longer due to unforeseen circumstances. In such cases, we will proactively reach out to you by e-mail and SMS. However, we will not be able to compensate for any mental agony caused due to delay in delivery.

Returns & Refund

Return to be done only in the case of defective product received by the customer. Amount will be returned in the form of store credit which the customer can use in his next purchase.
We do not accept any returns and exchanges for any orders which are bought with any discount or promotion.
Exchange will only be possible within 7 days of receiving the product. Once you initiate the exchange, we will send you the replacement in next 5 - 7 days.
To initiate a refund and to arrange for the return of the product, you can go for the Return option give at the bottom of the website or email DesignTown at info@designtown.in. Customer will be responsible for the costs of shipping the product back to DesignTown.

Intellectual Property Rights

All and any intellectual property rights in connection with the products shall be owned absolutely Design Town.

Law and Jurisdiction

These terms shall be governed by and constructed in accordance with the laws of India without reference to conflict of laws principles and disputes arising in relation hereto shall be subject to the exclusive jurisdiction of the courts at Mumbai.


You agree to indemnify, defend and hold harmless the NeuOrb, its directors, officers, employees, consultants, agents, and affiliates, from any and all third party claims, liability, damages or costs arising from your use of this website, your breach of these Terms of Service, or infringement of any intellectual property right.


DesignTown shall only be liable to the limit of the amount paid by the customer for the purchase of the respective products from this website.

Violation & Termination

You agree that the Design Town may, in its sole discretion and without prior notice, terminate your access to the website and block your future access if we determine that you have violated these Terms of Service or any other policies. If you or the Design Town terminates your use of any service, you shall still be liable to pay for any service that you have already ordered till the time of such termination. 

If you have any questions, comments or requests regarding our Terms of Service or the website please contact us at info@designtown.in.